Return & Refund Policy

Last updated: October 5, 2026

At OFFSZN, we want you to be satisfied with every purchase. If something isn't quite right, we're here to help. Please read our return and refund policy below.

Refunds and Redelivery

What happens if there's an issue with my order?

If you receive an item that is damaged, defective, or incorrect, we will review the issue and may offer either:

• A full or partial refund to your original payment method, depending on the circumstances; or
• A replacement or redelivery of the same item at no additional cost.

Available remedies will depend on the nature of the issue and applicable consumer protection laws.

How to Request a Refund or Redelivery

Email us at **Offseason.help@outlook.com** within 4 days of receiving your order.

Please include:

• Your order number.
• A detailed description of the issue.
• Clear photos and, where reasonably necessary, a short video showing the damage, defect, or problem with the item.

We may request additional information to assess your claim. Please contact us before returning any item.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error or applicable law requires otherwise.

Original shipping charges are generally non-refundable unless otherwise required by applicable law.

To receive return authorization and instructions, contact us first at **Offseason.help@outlook.com** before sending any item back.

Processing Times

Refunds: Once a return or claim has been reviewed and approved, refunds will be issued to the original payment method. We aim to process approved refunds within 10 business days. Your bank or payment provider may require additional time to post the funds.

Redelivery: Replacement items will generally be shipped within 2–3 business days after your request is approved, subject to product availability.

Non-Refundable Items

The following items may be excluded from returns or refunds, where permitted by applicable law:

• Gift cards.
• Sale or clearance items marked as final sale.

Nothing in this policy limits any consumer rights that cannot legally be excluded.

Eligibility and Conditions

• Please submit refund or redelivery requests within 4 days of receiving your order.
• Returned items should be unused, unworn, and in their original packaging, where applicable.
• We may refuse requests that do not meet the stated eligibility requirements, except where applicable law provides otherwise.
• We reserve the right to review returned items for signs of use, alteration, or damage before approving a discretionary refund or replacement.

The 4-day request period does not override any mandatory rights or remedies available under applicable law.

Handling Disputes

If you experience a problem with your order, we encourage you to contact us first so we can attempt to resolve it quickly and fairly.

If a payment dispute or chargeback is initiated, we may provide relevant supporting documentation to the payment provider, such as order confirmations, tracking details, and customer communications.

We reserve the right to restrict future purchases where permitted by law and where there is evidence of fraud or abuse. Nothing in this policy limits your lawful right to dispute a transaction.

Preventing Abuse of This Policy

To help us assess claims fairly:

• Refund or redelivery requests should include reasonable evidence of the issue, such as photos and, where appropriate, video.
• We may decline duplicate claims for the same issue after a claim has been resolved.
• We reserve the right to deny fraudulent or unsupported claims, subject to applicable consumer protection laws.

Need Help?

For questions or assistance, contact our customer service team at:

Email: Offseason.help@outlook.com

Thank you for shopping with OFFSZN. We appreciate your business and strive to provide a positive shopping experience.

OFFSZN Team